Returns

As indicated in the purchase conditions, after receiving the product, the company has a period of 48 hours to inspect it and reject it if necessary . After this period, the professional is considered to have accepted the product. The product must be returned in the same original condition in which it was received, with its complete packaging, proof of purchase, and the RMA return note completed on the B2B website. Return costs will be borne by the customer, unless there is a justification for the return based on the product warranty. If the product is defective, the warranty policy will apply. To make the return, the following steps must be followed. The customer must go to the website and request a refund for their order by filling out an RMA request. It is important to indicate the reason for the return. This request will remain as a draft. Once the return is requested, our returns department will assign a number and confirm the draft, at which time the products can be shipped. Once we receive the products and verify that everything has arrived correctly, we will refund the amount via a corrective invoice. Below are some of the most frequently asked questions regarding returns. If you can't find the answer to your questions, please don't hesitate to contact us.

What is the deadline for making returns?
The return period is 48 hours after receipt of the product.

Who pays for shipping costs when returning the product?
Return shipping costs are the customer's responsibility.

How long does it take to get my money back?
Once the products have arrived and our technical department has verified that everything is correct, the corrective invoice will be issued. The return process varies between 3 and 6 days from the date the technical department confirms that the product was returned correctly.

How do I get my money back?
The money is refunded via a credit note; a corrective invoice. This correction will be made to the invoice if it has not yet been collected. If it has been collected, it will be credited to the next invoice with a discount. If you would like the money refunded to your checking account, please contact us and we will make a deposit.

How do I return two or more items from the same order?
Through the B2B portal, you can select as many products as you wish to return from your order.

Are there any items that cannot be returned? Can I return a used product?
All items can be returned except for non-rotating products that have been expressly ordered and supplied to the customer, in which case the return will not be possible even within the standard 48 hours. Second-hand products can be returned, but any issues these products may have at the time of purchase will not be considered as a reason for return.

How can I make a change?
You can place a new order after you've received your refund, or at any other time, as the refund and reorder are separate processes.

How do I return goods from the Canary Islands, Ceuta, Melilla, or outside of Spain?
The return process from the Canary Islands, Ceuta, or Melilla is the same as from the Peninsula.

Can I return a product once it has been used, even if it works well?
You can return a product once it's opened and removed from its packaging, even if it's used, but these products are not eligible for a 100% refund. The technical department will assess the product and apply a depreciation. This depreciation will be communicated to the customer by email. Once the customer has approved this depreciation, the refund will be issued within 3 to 6 days via a corrective invoice.