If a product has a manufacturing defect, the professional can claim under the product warranty. This warranty varies depending on the brand and the product purchased.
For the first two years, Techno Sun can act as an intermediary between the professional and the manufacturer. Access your profile on the B2B portal and request an RMA, indicating the problems you have detected. You will need to follow the same process as when making a return to send us the products for which you wish to claim the warranty.
Once we receive the product, we will send it to the manufacturer, who will make the decision . At Techno Sun, we have no authority to decide whether a product needs to be replaced or undergo any type of maintenance under warranty; the manufacturers themselves are the ones who decide.
At Techno Sun, we strive to provide manufacturers with as much information as possible so they can replace or repair the product. Therefore , it's important that the professional provide as much information as possible about the defects they've detected. However, we can't guarantee any response until the manufacturer makes a statement.
Below is a list of frequently asked questions about warranties , as well as a list of the major brands and the warranty periods they offer for their products. If you would like to request a warranty for a product not listed, please contact us and we will inform you.
Some manufacturers require prior product registration on their website , while others offer free warranty extensions. We recommend checking the manufacturers' websites and registering your products if necessary. Warranty extensions are also available for a wide range of products. If you'd like to learn more about warranty extensions, please visit our B2B portal or contact our sales department.